MPSW 5053 / PPSW 6053 Quality System Management

– Introduction

– Guidelines for performance measurement

– Challenges in performance measurement

– Customer satisfaction 6 strategies

– From process measurement to performance improvement

– Service performance_measurement_technique

– Failure Modes and Effects Analysis

– Performance Measurement

– Performance Management

– Benchmarking

– ISO14001

– Statistical Process Control

– QSM Benchmarking 1

– QSM ISO14001 1

– QSM ISO14001 2

– Quality Systems Management Management Tools