Teaching Plan – PPS
Quality Systems Management teaching plan / semester 1 (2011-2012)
– Guidelines for performance measurement
– Challenges in performance measurement
– Customer satisfaction 6 strategies
– From process measurement to performance improvement
– Service performance_measurement_technique
– Failure Modes and Effects Analysis
– ISO14001
Lecture 1 (introduction project management and integration)
Lecture 2 (Project Proposal and Write Up)
Lecture 3 (Developing a project plan)
Lecture 4 (Developing a project plan AON)
Lecture 5 (Organization Structure, Project Office, Project Team)